Developing technical documentation requires a set of specialized skills, of which writing is only one part. The benefits of hiring skilled Technikos writers are:
While subject matter experts (SME) are most comfortable writing for an audience of their peers, the technical manual must meet the need of the intended users who are not experts. At Technikos, we act as an “interpreter” between the SMEs and the intended audience.
Reduced Support Costs
At Technikos, our writers think from the user’s perspective, documenting how to complete their tasks and improving access to information through an index, table of content, or an effective user interface. When developing documentation, we “test” the product, process, or system, often discovering usability problems. Having the right information that is easy to find and use will help cut down on the number of calls made to the support staff.
Reduced Documentation Costs
Technikos writers can write clear, concise documentation without sacrificing quality. Smaller documents can help reduce overall cost by reducing the time required to review the document, and we can get the job done faster than the SMEs. Hiring a Technikos writer not only reduces writing costs, but also frees up the SMEs to do their work in their areas of expertise.